Privacy Policy

At low-key solutions, we collect information you provide directly to us when you contact us through our website contact form or communicate with us via email or social media.

Contact Form Fields:

• Name (required): Your full name
• Email Address (required): Your email address for correspondence
• Phone Number (optional): Your contact phone number
• Company Name (optional): Your organization or company name
• Subject (optional): The topic of your inquiry
• Message (required): Details of your inquiry or request

We also automatically collect the date and time of your form submission for record-keeping purposes.

We use the information we collect to:

• Provide, maintain, and improve our services;
• Process and respond to your inquiries;
• Send you technical notices and support messages;
• Communicate about products, services, and promotional offers;
• Monitor and analyze trends and usage;
• Detect, investigate, and prevent fraudulent transactions.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• To comply with legal obligations;
• To protect our rights and safety;
• With service providers who assist in our operations;
• In connection with a business transfer or acquisition.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Depending on your location, you may have certain rights regarding your personal information:

• Right to access your personal data;
• Right to rectify inaccurate information;
• Right to erase your personal data;
• Right to restrict processing;
• Right to data portability;
• Right to object to processing.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information in accordance with this privacy policy.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Contact form submissions are retained for 12 months from the date of submission;
• After the retention period, your data is securely deleted from our systems.

If you request deletion of your data before the retention period expires, we will delete it promptly unless we are required to retain it for legal or regulatory purposes.

We use Google services to operate and improve our website. These services may process your personal information on our behalf:

• Google Firebase (database, hosting, and authentication);
• Gmail (for processing and responding to contact form submissions).

These services are governed by Google's privacy policy, which you can review at policies.google.com/privacy.

To exercise any of the rights listed in section 05 (Your Rights), you may:

• Contact us directly through our contact form or email;
• Clearly state which right you wish to exercise (access, deletion, rectification, etc.);
• Provide sufficient information to verify your identity.

We will respond to your request within 30 days. All requests are handled free of charge, unless your request is manifestly unfounded or excessive.

You also have the right to lodge a complaint with your local data protection authority if you believe your privacy rights have been violated.

If you have any questions about this privacy policy or our privacy practices, pleasecontact us here.